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How to ensure lifelong customer loyalty

Posted by Jordan, 30 Mar

The reality of things is that even if you are not a business owner, every one of us has customers. And as our guest Joey Coleman puts it: "We’re not paying attention to maintaining the relationships that we claim are important to us." Joey is a customer experience designer, an award-winning speaker, creator of First 100 Days methodology, and author of the upcoming "Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days". Now, according to research, the first 100 days are the most crucial in a customer's life cycle. So if you can nail this experience within that time frame, then your customer will be loyal to you for life.

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Joey joins us on this episode to explain to us how he creates experiences for customers over the tired upsell in his personal and professional life. Listen to this episode in its entirety and learn how to tailor the customer experience along positive emotional associations, how Joey only got 3 tickets out of the 81 times he has been pulled over and a lot more... and Joey has only gotten tickets for three out of the 81 times he’s been pulled over by the police, and lots more...

Jordan Harbinger is a Wall Street lawyer turned Social Dynamics expert and coach. For 11 years, he hosted The Art of Charm Podcast - regularly in the iTunes top 50 and downloaded over four million times a month. Now Jordan interviews the world's top performers - from legendary musicians to intelligence operatives, iconoclastic writers to visionary change-makers at The Jordan Harbinger Show, consistently holding in the iTunes top 100 after just a few weeks. You can also interact with Jordan on Facebook or Instagram.